Pure Dance Crew (PDC)

Accessibility for Ontarians with Disabilities Act (AODA) Policy

PDC is committed to diversity and accessibility in keeping with its core values of client service and supportive education. With these values in mind, this policy sets out PDC’s client service standards as it relates to people with disabilities.

Client Service

When communicating with a client with a disability, PDC will do so in a manner that provides consideration for the client’s disability. This may mean, for example, providing information in an alternate format such as large print, or it may mean sending an electronic copy of a document that can be read with a screen reader.

Provision of Services

PDC strives to ensure that:

  • Our services are provided in a manner that respects the dignity and independence of clients with disabilities;
  • The provision of our services to clients with disabilities are integrated with those provided to clients who do not have disabilities wherever possible and practical given any situation;
  • Clients with disabilities are given an opportunity equal to that of clients without disabilities to obtain, use or benefit from PDC’s services wherever possible.

Assistive Devices

A client with a disability may provide their own assistive device for obtaining, using and benefiting from PDC’s services or PDC may offer other measures to assist in doing so where PDC has such other measures available.

It is the responsibility of the client with the disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.

Service Animals

Clients with a disability may enter the premises operated by PDC accompanied by a service animal and may keep the service animal with them if the public has access to such premises and the service animal is not otherwise excluded by law. If a service animal is excluded by law, PDC will use reasonable efforts to ensure that alternate means are available to enable the client with a disability to obtain, use or benefit from PDC’s services.

If it is not readily apparent that the animal is a service animal, PDC may ask the client for a letter from a physician confirming that the client requires the service animal for reasons relating to his or her disability.

Support Persons

Clients with a disability may enter premises operated by PDC with a support person and have access to their support person while on the premises.

At times, PDC may require that a client with a disability be accompanied by a support person while on their premises, where it is deemed necessary to protect the health and safety of the client with a disability or the health and safety of others on the premises. Fees are not charged for the attendance of a support person.

Notice of Temporary Disruptions in Services and Facilities

PDC is aware that the operation of certain services and facilities is important to clients with disabilities. However, temporary disruptions in services and facilities may occur due to reasons that may or may not be within PDC’s control or knowledge.

PDC will make reasonable effort to provide notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if any, that may be available. PDC will make reasonable effort to provide prior notice of planned disruptions, recognizing that in some circumstances such as in the situation of an unplanned temporary disruption, advance notice will not be possible. In such cases, PDC will provide notice as soon as possible.

When temporary disruptions occur to PDC’s services and/or facilities used by clients with disabilities, PDC will provide notice by posting the information in visible places, including on PDC’s website, or by any other method that may be reasonable under the circumstances, as soon as possible.

Training

PDC will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Client Service (Ontario Regulation 429/07).

The content of the training will include, but is not restricted to the following:

  • A review of the purpose of the AODA;
  • A review of the requirements of the accessibility standards for client service (Ontario Regulation 429/07);
  • How to interact and communicate with clients who have various types of disabilities;
  • How to interact with clients with disabilities who require the assistance of assistive devices, service animals, or support persons;
  • How to use assistive devices or equipment provided by PDC that may help clients with disabilities to access PDC’s services;
  • What to do if a client with a disability is having difficulty accessing PDC’s services; and
  • Instruction on PDC’s policies, procedures and practices pertaining to the provision of services to clients with disabilities.

Feedback

PDC is committed to providing high quality services to its clients. Feedback is welcome as it may identify areas that require change and encourage continuous service improvements. Feedback from a member of the public about the delivery of services to clients with disabilities may be given by telephone by calling 416.446.6800 or by emailing  [email protected] PDC will investigate and respond to any complaints in a timely manner.